Refund policy

Our goal is simple: if something is wrong with your order, we want to make it right.

How we handle issues

If your order arrives damaged, defective, or incorrect, or if it does not arrive, please contact us within 30 days of purchase at hello@theonlybean.com and we will make it right with a refund or a replacement. We may ask for a photo, additional information, or that you return the product before we issue a refund or replacement. We are unable to offer refunds after 30 days.

Refunds

Approved refunds are issued to your original payment method. It may take several business days for the credit to appear, depending on your bank or card provider. If your refund is delayed, please check with your bank or card company first, then contact us at hello@theonlybean.com if you still have not received it.

Subscriptions

You can change or cancel a subscription at any time through our subscription management portal or by contacting us at hello@theonlybean.com. Please see our subscription cancellation policy for details. Cancelling stops future charges but does not automatically refund an order that has already been processed. If a subscription delivery arrives damaged, defective, or incorrect, or does not arrive, the terms above apply.

Before you file a dispute

If you ever have a problem with a charge, please reach out to us first at hello@theonlybean.com. We can almost always resolve issues faster than a bank dispute or chargeback.

Fairness

We reserve the right to decline or limit requests we reasonably believe to be fraudulent or abusive, such as repeated or excessive refund requests.

Questions? Contact us any time at hello@theonlybean.com.